“Let the Buyer Beware,” is a real term that potential buyers should take very seriously. The following real story illustrates why. The names have been changed to protect the clueless.
First-time buyer Jane had found the perfect condo with the help of her agent. Jane was particularly happy about the fabulous pool in the community. She had been looking for a community with a big pool, and this one had it.
In fact, the pool was located directly behind the unit, surrounded by a white privacy fence. Jane trusted her agent during the entire home buying process, so she didn’t bother to do any research about condominium communities herself.
Jane moved into her new condo two weeks after closing. One afternoon, she realized that she never received a pool pass at closing. Pulling out her paperwork from the closing, she found the management company’s number and called them.
“Hi, I’m calling to request a pool pass,” Jane said.
The representative responded, “what pool ma’am?”
“The community pool.”
“Uh, I’m sorry ma’am, but there’s no pool in the community.”
“Yes, there is. I’m looking right at it!”
“Ma’am, you live in Pine Nut One, which doesn’t have a pool. The pool you’re looking at belongs to Pine Nut Two.”
“What are you talking about?”
“Pine Nut Two is the sister community. Owners of Pine Nut One cannot use the amenities in Pine Nut Two.”
“What?! You’re lying!”
Upset, Jane hung up on the representative and immediately called the agent who handled her sale. The agent told Jane she would call the management company herself and straighten this mess out. The agent did call, and the same representative answered.
“I want to know why you’re refusing to give my client a pool pass?”
“Pine Nut One doesn’t have a pool.”
“Nonsense, there is a pool. We went to see it!”
“Did you get through the gate?”
“Because my client didn’t own it at the time!”
“Did you request access from the seller?”
“Because the seller was out of town at the time!”
“Did you request to see a copy of the condo documents?”
“Just give my client a pool pass!”
“I can’t, there’s no pool.”
“You need to figure out a way to get my client her pool pass!”
“Sorry, but we can’t do that. Hope your client doesn’t sue you. Have a nice day!”
Let the buyer beware means that it’s the buyer’s responsibility to find out everything about the property before the purchase. Please, don’t be like Jane…or her agent.